Prerequisites
- Enable the optional Windows features ".NET Framework 3.5 and 4.5"
- Create a directory C:\ADSoftware on the computer to be installed
- Copy the package "ADSoftwareAirPackClientTools-1200.msi" to the computer to be installed
- Have administrator rights on the target machine
- Presence of Microsoft WebView2 (this is the case if Microsoft Edge is installed). Otherwise, follow the link Microsoft Edge WebView2 | Microsoft Edge Developer
Procedure
- Run the installer "ADSoftwareAirPackClientTools-1200.msi" as an Administrator
- Select the C:\ADSoftware directory as the location (default value)
- Choose the "custom" option and do not check airtime, airstock, airuser
Only one option should remain checked: "Airpack Client Tools"
- Wait for the installation to finish, which may take up to ~2 minutes depending on the power of the machine
- Note, a confirmation message may appear in the taskbar at the start of the procedure
- Once installation is complete, in the control panel click on “Region” and go to additional settings.
- In the Decimal symbol option, change the comma (,) to a dot (.)
- Also ensure in the "Date" tab that it is set to the format dd/MM/yyyy
- Install the ADSoftware launcher
Troubleshooting
- If an error occurs at the start of the installation => check the prerequisites
- If an error occurs several seconds after the start of the installation => this error can be ignored (a dependency being installed is already present on the computer)
- For versions earlier than v14.34 only, open a ticket specifying your situation. Support will provide the missing dependencies
- If the web pages do not display correctly in airpack (schedules, kardex model, OE search, ...)
- If the directory C:\ADSOFTWARE\Firefox is empty after installation
- For versions later than v14.34, open a ticket describing the problem with screenshots and if possible a way to take control of the computer in question (TeamViewer, Anydesk, RustDesk, ...)
- In case of issues when printing or accessing to ECM refer to the following article
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